Our team of registered nurses are available full-time to ensure you receive regular high-level support when you need it.
What we do?
Our highly qualified medical staff can assist with:
- Trouble eating, drinking, or swallowing
- Care and planning to help you breathe
- Help with nutrition
- Diabetes management
- Assistance with maintaining continence or assistance with toileting
- Regular skin, wound and pressure care
- Help to monitor and manage seizures.
In addition to our nursing team, your specially trained support workers will deliver individualised care, with time taken to ensure your specific needs are looked after.
Our team is experienced in nursing and supporting participants living with health conditions such as motor neuron disease (MND), dementia, multiple sclerosis (MS), cancer, epilepsy, and diabetes.
How we do?
Our registered and enrolled nurses regularly perform procedures for
- Complex bowel care
- Enteral feeding support and PEG rig
- Dysphasia support and mealtime management plans
- Stoma support
- Ventilator and tracheostomy support
- Urinary catheter support (including suprapubic catheter)
- IV drug administration and subcutaneous injections
- Medication management including Schedule 8 drugs
- Palliative end-of-life care
- Complex wound care.
The nursing team also ensures our support workers are trained in the different types of equipment you need, the appropriate use of your equipment, as well as your specific needs and requirements.
Not sure what service is right for you or your participant?
We are here to help!
FAQ
What’s the process for receiving High Care supports from Helping Solutions?
Fill out our referral form and select ‘High Care’, and our team will be in touch to discussion your individual needs and explore options.
What’s the difference between Community Nursing and High Care?
Our Community Nursing team can support any routine medical needs, and even train support workers to deliver specific services. High Care provides regular, high-level support for more complex needs.
How will my care plan be developed, and can I be involved in the process?
All care plans are developed by one of our Registered Nurses, who will come out and do a visit with the participant and/or with their family members in order to collect and develop the correct and relevant information, and ensure involvement.
Can I choose which staff members provide my care?
Yes, you can choose which nurse carries out your care.
How quickly can services begin after I sign up?
Helping Solutions have a very quick turnaround period for community and in home supports. If all documentation and information is available, we can have supports in place within 7-10 days.
Accommodation is a slightly longer period of time as we have to ensure we have the vacancy.
Am I eligible for High Care?
Having an NDIS Plan is a required pre-requisite to accessing Helping Solutions supports and services, including High Care.
What if I’m already receiving supports from Helping Solutions or other providers?
You can still apply for High Care, but we encourage you to discuss this with your Support Coordinator or a trusted family member to ensure you’re maximising the supports in your plan.
How can I provide feedback or raise concerns about my care?
Feedback is very important to us, and we want our participants to feel that they can raise any concerns at any time. If you have feedback or concerns to share, please complete our Feedback and Complaints Form.