Core Supports help you to live well and we go beyond just taking care of your disability-related needs; we can also support you to live your life to the fullest!
From everyday activities like cleaning and food shopping to helping you achieve your life goals – whatever your life looks like, we’re here to support you to live it the way you want.
Some of the ways we can support you
Assistance with
Daily living activities
Bathing
Dressing
Meal preparation
Medication assistance
Domestic support
Cleaning, shopping, attending personal appointments
Supporting you
to take part in
Social or recreational activities
To see how we can support you
Talk to us today
FAQ
What’s the process for receiving Core Supports from Helping Solutions?
Fill out our referral form and select ‘Core Supports’, and our team will be in touch to discussion your individual needs and explore options.
Can I choose the activities or tasks I want help with on specific days?
Yes, you have the choice of what activities you wish to engage with and the days that are suitable for you.
If the activities are deemed a risk, then a Risk Assessment will need to be conducted and put in place for the activity.
Can I adjust or cancel supports if my plans change?
Yes, if something comes up you can contact your coordinator to cancel or reschedule your supports for that day.
Can I choose my support worker or request a change if needed?
We are open to feedback and do our best to accommodate requests from our participants.
In extreme circumstances such as you experiencing a major issue or personality clash with a support worker, we will always endeavour to find you a better match.
Are your support workers trained in specific areas?
Yes, all of our support workers receive training from our nursing team, so they can assist with routine care needs alongside daily living and community access supports.
Am I eligible for Core Supports?
Having an NDIS Plan is a required pre-requisite to accessing Helping Solutions supports and services, including Core Supports.
What if I’m already receiving supports from Helping Solutions or other providers?
You can still apply for Core Supports, but we encourage you to discuss this with your Support Coordinator or a trusted family member to ensure you’re maximising the supports in your plan.
How can I provide feedback or raise concerns about my care?
Feedback is very important to us, and we want our participants to feel that they can raise any concerns at any time. If you have feedback or concerns to share, please complete our Feedback and Complaints Form.